Warranty Claims

Hi,

At Florida Living Outdoor, we don’t take warranty items lightly. It’s more than just a product issue—it’s your outdoor space, your comfort, and your trust in us. That’s why resolving your concern is a priority. We’ve developed a clear and responsive process to ensure your issue is handled with care and follow-through:

Step 1: Fill Out the Service Request Form
Begin by submitting the form so we can document your concern and start the process.
Step 2: A Representative Will Contact You
One of our team members will reach out within 24–48 hours to acknowledge your request.
Step 3: Phone-Based Troubleshooting
We'll work with you over the phone to identify the issue and determine if it can be resolved remotely.
Step 4: On-Site Visit (If Necessary)
If the issue requires in-person attention, we’ll schedule a visit at your convenience.
Step 5: Order Any Required Parts
If parts need to be replaced, we’ll place the order immediately and keep you updated on arrival times.
Step 6: Complete the Repair or Adjustment
Once parts are in hand, we’ll return to complete the work and ensure everything is functioning properly

We’re committed to solid communication and follow-through every step of the way—because getting it right matters to us just as much as it matters to you. Just fill out the form below and we will get the process going:

Warranty Claim Form:

First Name

Last Name

Phone *

Installed Product

Issue:

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