FL Outdoor Service Call & Warranty Center

Hi,

We’re sorry to hear that something isn’t working quite right. At FL OUTDOOR, we stand behind our craftsmanship and take your concerns seriously. Whether it's an adjustment, a screen that won’t retract, or an unexpected issue with your installation, we're here to help.

To get started, please complete the Warranty Request Form or Service Request Form. Once your form is submitted, here’s what you can expect:

How the Process Works

Step One: Fillout the warranty claim or Service Call Request form and hit submitt
Step Two: A Florida Living Outdoor representative will review your submission and respond within 24 to 48 hours.
Step Three: We'll reach out by via phone to gather more details, provide troubleshooting support, and determine if the issue can be resolved remotely.
Step Four: If the problem cannot be resolved over the phone, we’ll schedule a technician to visit your property.
Step Five: Should replacement parts be required, we’ll order them immediately and provide an estimated timeline.
Final Service Scheduling – Once all parts are received, we’ll coordinate a convenient time to complete the repair or adjustment.

REQUEST FORMS

WARRANTY CLAIM

First Name

Last Name

Phone *

Installed Product

Issue:

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